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Technical FAQ

I don't know or can't remember my User ID?

If you currently carry a Blue Cross/Blue Shield of Alabama insurance card, and currently have a policy with one of the following plans:

  • State Employees' Health Insurance Plan (SEHIP)
  • Local Government Health Insurance Plan (LGHIP)
  • Alabama Health Insurance Plan (AHIP)

Then your User ID will be your Contract number as identified below:

I forgot my password. Can you help?

Yes, our Password Recovery wizard can help you retrieve your password in four simple steps.

How do I create an account?

VideoClick here for a video demonstrating how to create an account.

Step 1: CREATE AN ONLINE ACCOUNT

Go to our Register Now page, and create an account.

  • Select SEIB Member Account as your Account Type
  • Have your BCBS card ready, you will need your Contract Number beginning with 901 (the EIB prefix is not needed).

Step 2: CONFIRM NEW ACCOUNT

Be sure to use an easy to access email account when you register because you will have to verify your account through a verification email you will receive.

NOTE: You must click the verify link in the Verification Email before you can login.

Technical Help

For immediate technical support:

Telephone Number 1-334-263-8411
Email SEIB Email